To ensure you are fully informed about our refund and return policies, we have outlined the procedures below. These policies apply specifically to India.
Thank you for choosing Kanha Gadgets. We are committed to your satisfaction with your purchase. Please review our return policy carefully to understand how to initiate a return.
Return Request Period: If you wish to return an item, please submit a return request within 3 days of delivery. Requests made after this period may not be accepted.
Damaged Product: If you receive a damaged product, please provide an unboxing video showing the damage. This evidence is essential for us to assess the issue and offer appropriate assistance.
Missing Items: If any items are missing from your order, please provide an unboxing video showing the contents of your package. Notify us within 7 days of delivery. We will review the situation, and if confirmed, issue a refund for the missing items.
Exchange for Wrong Product: If you have ordered the wrong product and wish to exchange it, please be aware that you will need to cover the shipping costs for both returning the item and receiving the replacement. Contact our customer support team for further instructions on how to proceed with the exchange.
Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria: a. Damaged or Defective Products: Upon verification of damage or defect through the provided video, we will initiate the refund process. b. Missing Items: If we are unable to fulfill the missing item(s) from your order, a refund will be issued for those items.
Original Condition and Packaging: For a refund or exchange, products must be returned in their original condition—unused, unwashed, and undamaged. Include all original packaging, accessories, tags, and labels.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged or incorrect item). We recommend using a reliable shipping service with tracking to ensure safe return of the product.
Refund Process: After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within 7 days.
Contact Information:
Phone: 9422133837
Email: gadgetskanha@gmail.com